May 19, 2020
We are so excited to let you know that we are opening today May 19th!
The health and welfare of our staff, clients and community is our #1 priority.
As mentioned in our last email, we implemented best practices to ensure we are making every effort to provide a safe environment for our clients and our staff and adhere to the recommendations of the health authorities.
What follows is a summary of the protocols we have in place for the foreseeable future.
1. First and foremost we ask that you DO NOT come in if you are experiencing any cold or flu symptoms or if you have been in contact with anyone that has. Please be mindful that we are trying to provide a safe environment for everyone so we can continue to provide services for the community.
2. We are reducing the number of people in the clinic at one time so we can still maintain our social distance. The doors will be locked and we ask that you please come to your appointment on time—not early or late. We will open the door for you when you arrive. We will be taking your temperature upon arrival as well as asking a few short questions.
3. Wherever we can we will minimize contact points and all surfaces will be wiped multiple times and between each client’s appointment. We have provided extra sanitation areas and ask that you please sanitize upon arrival and before leaving.
4. Enhanced PPE (personal protective equipment) ie: masks and face shields will be used for added safety during treatments. Strict infection control practices have always been an integral part of our clinic but we have added some enhanced precautions for everyone’s safety.
We have a long list of clients who have had their appointments cancelled due to the closure and want to prioritize those patients. We will be in contact with you this week to reschedule your appointment if you haven’t heard from us already. For those that want to come in, we are trying to accommodate our clients and know it has been a long time. We all need our botox! You can request an appointment here. Please be patient with us and we will do our best to get you in as soon as possible.
We appreciate your understanding and can’t wait to see all of your beautiful faces again very soon!
March 24, 2020
After much consideration, we have made the difficult decision to close our clinic temporarily effective March 19th. The estimated date to reopen is currently Monday, March 30. However, we will reevaluate as the situation continues. The health and safety of our patients, staff and the community at large is our top priority.
We appreciate all of the support that we have received from our valued customers. We are working hard to adapt to the current and rapidly changing health and safety precautions regarding COVID-19 and associated risks.
As earlier stated, we are currently not open to customers at this time. However, we will be at the clinic from 10 am to 2 pm, Monday through Friday this week if you need to contact us. We have been working on setting up an online store for our skincare products and appreciate your patience. If would like to place an order, we can facilitate this either by phone, text, or email. We are offering free shipping on all orders.
We are actively complying with health regulations and recommendations from provincial and federal authorities and staying up to date on all COVID-19 measures.
Thank you for your continued understanding and patience and please do not hesitate to reach out by phone, text, or email. We truly are all in this together.
Robert Decker and the team at Renu Laser and Skin Care Centre
Links for further COVID-19 Related Updates and Resources:
In a complimentary consultation at our Mill Bay clinic, Dr. Decker and our team will personalize a treatment plan to help you achieve glowing, natural results.